How to Fix Netflix Error Code NW-2-5 on Any Device (2024)

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The Netflix error code NW-2-5 indicates a network connectivity issue, which means your device can't reach the necessary resources to properly use Netflix. It's a relatively common yet challenging issue to identify and fix but, by following the right steps, you can usually resolve it on your own.

How to Fix the NW-2-5 Netflix Error

The specific steps you need to take may differ slightly depending on the device you are using. Follow these directions to fix a Netflix error code NW-2-5:

1. Press Try Again on the error screen. Sometimes, that's all you need to do.

2. Restart your device.

   If your device has a sleep mode, make sure you shut it down fully and then start it back up. In some cases, you will need to unplug the device for up to one minute before turning it back on.

3. Ensure your device is connected to the internet.

   Some devices have a function that will test the internet connection for you. If yours doesn't have this option, open any app other than Netflix that requires an internet connection to function. If that app can access the internet, you are connected and you can move on to the next step.
   

   You may also need to disable and reenable internet connectivity on your device to get things working again. On a phone, tablet, or computer, this can be done by toggling Airplane Mode on and off.

4. Verify that your network supports streaming.

   Some networks disable streaming or block Netflix to save on bandwidth or for other reasons. If you're connected to the internet through a university, hotel, or another extensive network, contact the network administrator to see if streaming has been disabled. You can skip this step if you're at home or you're in control of your network.

   Disconnect from your VPN if you're using one. Netflix is known to not play well with VPNs.

5. Restart your home network.

   Shut off both your router and modem, if they are separate devices. You may also need to unplug them to completely fix the problem.

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6. Verify your DNS settings.

   Some devices allow you to check the DNS settings, and some don't. If you are unable to check the DNS settings on your device, you will have to skip this step.

7. Try an Ethernet connection, or improve your Wi-Fi signal.

   Using a wired connection provides the best streaming experience. If that isn't possible, reposition your device and router to achieve the strongest Wi-Fi signal possible.

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8. Reinstall the app.

   Whether you're watching Netflix on your phone, tablet, computer, or TV, there should be a way to remove the app from your device. Do that, and then reinstall it and log in again.

   If you're in a browser, close the site and clear the cache.

9. Connect your device to a different network temporarily.

   This sounds like a strange solution, but we've heard from some users affected by the NW-2-5 error that this is what fixed it for them. For example, if you're getting this error on your TV, connect your TV to your phone's hotspot and try again.

10. Contact Netflix customer service. If this issue is with something on their end, there's not really anything you can do but wait for it to get fixed.

11. Contact your internet service provider.

    If you follow all of these steps and still have a Netflix code NW-2-5, the only option left is to contact your internet service provider. You may have a hardware issue with your modem, router, or streaming device, but it's more likely that there is an issue with your internet connection.
    

    ISP-related issues are typically resolved when the company fixes the problem with its equipment. If you wait a while, and the problem mysteriously fixes itself, then your internet service provider is probably to blame.

    Some internet service providers offer parental controls. You may need to disable those restrictions or alter the settings to use Netflix.

Causes of the NW-2-5 Netflix Error

NW-2-5 is a Netflix error code that means your device isn't connected to the internet or something else is preventing the device from connecting to Netflix. This error code can occur on almost any device that can access Netflix, including game consoles, streaming devices like Roku, Blu-Ray Players, and smart televisions.

It's happening because there is a connection problem with your device, home network, or internet service. When this Netflix error occurs, your device will typically display this message on the screen:

 Netflixhasencounteredanerror.RetryinginXseconds.Code:NW-2-5