The Home Depot Fairbanks Store in Fairbanks, AK 99701 (2024)

Lack of help in the warranty process

The 3 ladies in customer services didn't try enough to help me with a warranty. Just give me a number and sent me on my way. I have to spend 250 dollars buying another product knowing my product still have a warranty.

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Completely ridiculous

This store is always incredibly messy, the employees have no idea how to tell their right hand from left, no idea how to do their jobs, no desire to serve the very customers that keep them in business.. I could go on & on with many many stories.. I hate going in there, always incredibly frustrating.

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Great service!

The employees were very helpful and went above and beyond what I expected. I've been to similar stores in Fairbanks and have had a heck of a time even finding an employee to ask for help. First I needed someone to get the bathroom fixture down for me then after paying for the item I needed help loading it into the truck. Not only did the first man help me, but he went and got a cart to put it on and wheel to the check-out stand. Then the cashier shut down his station light and wheeled it to my truck where together we loaded it. They did it all with a smile and seemed happy to be able to help. It was a very efficient, pleasant and much more positive experience than I ever expected!!

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Very sad Hone Depot with laughable customer service

Worst ever. Stores a mess and lots of employees looking the other way or answering “I don’t know”

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Great staff!

While there are many obstacles to keeping a well-stocked store, at the edge of the world, this company does better than most. Certainly, we do have other choices, even here. The staff at "my store", keeps me coming back, with great service & a great attitude.

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Damien in electrical was the single redeeming factor of my in store visit.

This location has friendly staff. Damien was the most helpful, in electrical. The lumber boys were mostly useless, and the treated wood I needed wasn’t in stock anyway, so it didn’t matter. The cashier was friendly, and woman at the pro desk was a multitasking wizard. The physical location is great. My issue is with the website, and BOPUS process. Duck all of that. Never again.

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Lacks inventory management & lacks customer service

I consistently leave with an elevated level of frustration.

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Worst Home Improvement store in Fairbanks

Customer Service at this store is Apalling, Management is a joke and will say anything to get you to leave and never follow through. The store is a mess and only about 50% of the time can you even find an employee to help.

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Great customer service!

Employees are always very polite and helpful

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Great Service

I went to Home Depot knowing what the finished product needed to be but not knowing how to make it happen. Two employees, Dino and Travis, filled in all the blanks and sent me home with everything I needed, including easy-to-follow directions. I'm grateful!

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